Privacy Policy

Effective Date: 10th November 2024

Welcome to vQom Chat (“Service”), operated by Future Station Ltd. (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we handle your personal data across our global operations, ensuring compliance with applicable privacy regulations worldwide, including but not limited to GDPR, CCPA, PIPEDA, LGPD, PDPA, and others.

1. Scope of This Privacy Policy

This Privacy Policy applies to your use of vQom Chat and covers all users from around the world, ensuring compliance with various international data protection laws. By using our Service, you agree to the terms of this Policy.

2. Data We Collect

We collect the following data based on your usage:

  • Personal Information: Identifiable data such as your name, email address, phone number, billing details, and job title.
  • Usage Information: Information about your interaction with vQom Chat, including chat logs, page views, device information, IP address, browser type, and session data.
  • Sensitive Data: We do not intentionally collect sensitive personal data (racial or ethnic origin, religious beliefs, health data, etc.). Please avoid submitting such information.

3. Legal Basis for Processing Data

We process data under different legal frameworks, depending on the jurisdiction:

  • GDPR (EU): Legal grounds include consent, contractual necessity, legitimate interests, and legal obligations.
  • CCPA (California, USA): We process data to provide services and do not sell your personal information. You have the right to request disclosure, deletion, and to opt out of data sales.
  • PIPEDA (Canada): We ensure data is collected with your consent, used for the purposes disclosed, and safeguarded.
  • LGPD (Brazil): We comply with Brazil’s requirements regarding the legal basis for processing, including consent, performance of contracts, compliance with legal obligations, and legitimate interests.
  • PDPA (Singapore): Personal data is processed for business purposes under the consent and legitimate interests of the company.

4. How We Use Your Information

Your data is used to:

  • Provide and improve the Service: Including user authentication, chat personalization, and product development.
  • Customer Support: To address your queries and improve your experience with our platform.
  • Analytics: To monitor usage patterns and enhance platform performance.
  • Marketing: With your consent, we may send you promotional communications, which you can opt out of at any time.

5. Global Data Sharing and Processing

We share data with third parties and international partners under the following conditions:

  • Service Providers: Third-party vendors such as cloud hosting (AWS), payment processors, and analytics platforms. All sub-processors are vetted for compliance with relevant data privacy laws.
  • Legal Compliance: We may share your data with government authorities when required by law.
  • Cross-Border Data Transfers: Data may be transferred outside your jurisdiction. Where required, we apply appropriate safeguards like Standard Contractual Clauses (SCCs) under GDPR, Privacy Shield, or other recognized legal mechanisms to ensure compliance with cross-border data transfer rules.

6. Data Retention

We retain personal data:

  • As long as necessary for the purposes outlined in this Privacy Policy or as required by law.
  • Data associated with your account will be deleted or anonymized 30 days after account termination unless otherwise required by applicable regulations (e.g., taxation laws).

7. Security Measures

We implement advanced security measures to protect your data:

  • Encryption: Data in transit and at rest is protected using encryption protocols such as TLS/SSL and AES-256.
  • Access Controls: Limited access to personal data by authorized personnel.
  • Audits: Regular security reviews, audits, and vulnerability assessments to maintain the highest level of security.

8. Your Rights Under Global Privacy Laws

GDPR (EU and UK) Rights:

  • Right to Access: You can request a copy of your data.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.
  • Right to Erasure: Request the deletion of your personal data under certain conditions (e.g., when it’s no longer needed).
  • Right to Restrict Processing: You can ask us to restrict the processing of your personal data.
  • Right to Data Portability: Obtain your data in a structured, machine-readable format.
  • Right to Object: Object to the processing of your data for marketing purposes or based on legitimate interest.

CCPA (California, USA) Rights:

  • Right to Know: You have the right to know what personal data we collect, use, and share.
  • Right to Delete: Request deletion of personal data.
  • Right to Opt-Out: Opt out of the sale of your personal data.
  • Non-Discrimination: You will not face discrimination for exercising your rights under CCPA.

PIPEDA (Canada):

  • Access and Correction: Request access to or correction of your personal information.
  • Withdraw Consent: You can withdraw consent to data processing at any time.

LGPD (Brazil):

  • Right to Confirm Processing: You can request confirmation about whether your personal data is processed.
  • Right to Data Access and Correction: Access your data and request corrections.
  • Right to Data Portability: Obtain your data for transfer to another service.
  • Right to Delete: Request the deletion of your data.

PDPA (Singapore):

  • Access and Correction: Request access and correction of personal data.
  • Withdraw Consent: You can withdraw consent at any time by contacting us.

9. Cookies and Tracking Technologies

Our platform uses cookies to:

  • Ensure functionality: Essential cookies to operate the service.
  • Analyze performance: Analytics cookies to understand user behavior.
  • Personalize your experience: Tracking cookies to customize your experience on vQom Chat.

You can manage or disable cookies via your browser settings. Please refer to our [Cookie Policy] (link to Cookie Policy) for more details on how we use cookies.

10. Children’s Privacy

Our Service is not intended for users under the age of 16. We do not knowingly collect data from children. If we discover data has been collected from a child, we will delete it immediately.

11. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in the law or the nature of our Service. Any updates will be posted on this page, and significant changes will be communicated via email or platform notifications. The updated Policy will take effect immediately.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Future Station Ltd.
Dhaka, Bangladesh & Derby, United Kingdom
Email: vqom@futurestation.net