Cookie Policy

Effective Date: 10th November 2024

Future Station Ltd. (“Company,” “we,” “us,” or “our”) uses cookies and similar tracking technologies to provide, improve, and protect our vQom Chat service (the “Service”). This Cookie Policy explains how we use cookies, what types of cookies we use, and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit our website or use the Service. They contain information that helps websites remember your activities and preferences over time. We also use other tracking technologies like pixels, web beacons, and local storage to improve functionality and security.

Cookies can be classified as either:

  • Session Cookies: Temporary cookies that expire when you close your browser.
  • Persistent Cookies: These remain on your device for a specified period or until manually deleted.

2. Types of Cookies We Use

We classify our cookies based on their purpose:

2.1 Strictly Necessary Cookies

These cookies are essential for the basic operation of the Service. They enable you to navigate the site, log in, and use core features such as security settings and privacy preferences.

  • Purpose: Maintain session integrity, secure authentication, and facilitate user requests.
  • Examples:
    • session_id: Tracks user sessions to ensure secure access to the platform.
    • csrf_token: Prevents Cross-Site Request Forgery attacks.

2.2 Functional Cookies

These cookies help remember your settings and preferences, allowing us to tailor our services to your specific needs. They enable enhanced functionality and personalization.

  • Purpose: Store preferences like language selection and chat interface settings.
  • Examples:
    • chat_ui_pref: Stores preferences related to the chat layout for a consistent user experience.

2.3 Performance and Analytics Cookies

These cookies collect aggregated and anonymous data to help us understand how users interact with the Service. This data allows us to improve our website’s performance and the user experience.

  • Purpose: Monitor site performance, track user activity, and detect potential issues.
  • Examples:
    • _ga (Google Analytics): Used to measure user interactions and generate usage statistics.
    • _gid: Tracks how users navigate the platform during their session.

2.4 Targeting and Advertising Cookies

These cookies are used to track users across different websites to deliver personalized advertisements and measure the effectiveness of ad campaigns.

  • Purpose: Serve relevant ads to users and limit the number of times you see an ad.
  • Examples:
    • _fbp (Facebook Pixel): Tracks visitor activity for retargeting on Facebook.
    • _gads (Google AdSense): Used to serve targeted ads based on your behavior on our platform.

2.5 Social Media Cookies

These cookies allow users to share pages and content via social networks such as Facebook, Twitter, or LinkedIn. They may also track your browsing activity on other websites for user profiling.

  • Purpose: Integrate social media functionalities like sharing or “liking” content.
  • Examples:
    • fb_button: Identifies whether the user is logged into Facebook when sharing content.

3. Third-Party Cookies

We use third-party service providers to provide additional functionality, security, and analytics. These third parties may place cookies on your device to track your activities across different websites:

These third-party services have their own privacy policies, and we encourage you to review them to understand how your information is handled.

4. Cookie Usage Across Different Countries

We comply with data privacy regulations globally, including but not limited to:

  • GDPR (EU/UK): We seek your consent for non-essential cookies and provide tools to manage cookies.
  • CCPA (California, USA): California residents can opt out of the sale of their personal data. Although we don’t sell personal data, some third-party advertising cookies might be considered a “sale” under CCPA. You can opt out using the Do Not Sell My Personal Information page.
  • LGPD (Brazil): We collect and process data as per the legal basis established by the Lei Geral de Proteção de Dados.
  • PIPEDA (Canada): We ensure the user’s data is processed with explicit consent and stored securely, with transparent purposes.
  • PDPA (Singapore): We comply with local data protection rules to collect and use cookies only when necessary or when explicit consent is provided.

5. How to Control Cookies

You have several options to manage your cookie preferences:

5.1 Browser Settings

Most browsers allow you to control or block cookies through their settings. You can usually find cookie settings in the browser’s “Preferences” or “Settings” menu. Keep in mind that disabling cookies may affect the functionality of the Service.

5.2 Opt-Out Mechanisms

Some third-party services provide their own opt-out mechanisms:

5.3 Consent Banners

Upon your first visit to our website, you will be prompted to accept or reject certain types of cookies. You can also revisit and update your consent preferences at any time using the cookie settings on our website.

6. Retention of Cookies

Cookies will remain on your device for varying durations:

  • Session Cookies: Removed when you close your browser.
  • Persistent Cookies: Remain until they expire or are manually deleted. Retention periods range from a few days to a year, depending on the cookie type.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the law or our data practices. Any updates will be posted on this page with an updated Effective Date at the top of the page.

8. Contact Us

If you have any questions or concerns regarding our Cookie Policy, feel free to contact us:

Future Station Ltd.
Dhaka, Bangladesh & Derby, United Kingdom
Email: vqom@futurestation.net